Customer service

Shipping cost

The shipping costs depend on the delivery address and amount of your order. Before checking out, the shipping cost wil automatically added to your order. 

  • The Netherlands = 6,05
  • Europe = 12,50
  • Rest of the World = upon request

Delivery time 

The delivery time is 3 to 10 working days, this period will be treated as working days (Monday to Friday except holidays) and will apply the following conditions: The delivery time of 3-10 working days is an average, and therefore an estimate. Therefore, it may vary for logistical reasons or force majeure. If for some reason, we cannot meet the estimated delivery date, we will inform you and give the option to proceed with the purchase by establishing a new delivery date. Please note however that does not deliver on Saturdays or Sundays.

  • Europe = 3 to 5 working days
  • United States = 5 to 7 working days
  • The rest = 5 to 10 working days

Order cancelation 

The Customer may not request cancellation of order once payment has been made. Check our return policy. 

Return policy

Plantophile items can be returned within 14 days from the date of delivery.  Returns made within the 14 day period will be issued a full refund to the original form of payment, if item is unused and repackaged how originally sent. We do not refund the return costs. 

  • We do not take back products with living plants.