Terms and conditions

Holder identification


Floriette Trendcatching Creations BV

Pyramide Floral Shopping Center

Middel Broekweg 33

2675 KC Honselersdijk Nederland
Accessibility: monday till friday van 9:00 uur tot 17:00 uur.
E-mail: info@plantophile.com

Acceptance of the general conditions
Access to this site or its use in any way implies acceptance of these general terms established by Floriette Trendcatching Creations BV (Floriette). Consequently, the user will be responsible to read the Terms and conditions.

The use of certain services also imply acceptance, without reservation, to the special rules or instructions Floriette could establish an ad hoc basis, to replace or complement these general conditions.

The conditions of use of this web site are indefinite. Floriette reserves the unilateral right to change the content.

Terms of website use Use of this web site, its content and services
You agree to use this web site and its services and contents in a properly and lawfully way, in accordance with current legislation, good faith and generally accepted practices.

The user cannot perform actions that cause damage to the pages of this web site or disable, overburden or damage it in any way. Nor will perform any activity that may prevent other users the normal use or enjoyment of the website.

Following acts are prohibited in relation to the contents of this website:

  • Reproduction, distribution or modification, except in accordance with the authorization from the legal owner or legislation.
  • Violation of the rights of Floriette or its owners such content
  • Its use for any commercial or advertising purposes, unless you have obtained the written permission of Floriette.

Floriette Responsibility
Floriette is not responsible under any circumstances for damages of any nature that may be caused by:

  • unavailability, maintenance and operation of the website or its services or content;
  • lack of usefulness, appropriateness or validity of the website or its services or content to meet the needs, activities or specific results or expectations of users;
  • the existence of virus in the contents or other elements that may alter or damage computer systems and / or user data;
  • any use of content by users, especially illicit uses, negligent, fraudulent or contrary to these general conditions, good faith, generally accepted uses and public order;
  • the illegality, lack of quality, reliability, and availability of services provided by third parties and made available to the user or advertised on the web site; • the failure of third parties of their obligations or commitments in connection with the services provided to users through the web site.

Privacy Policy

Personal data
According to the current legislation on data protection and on services of the information society and electronic commerce, the user accepts that the personal data provided to place orders, register, subscribe to our newsletter or to access any other service on this website are included in a file owned by this company for the following purposes:

  • to facilitate the provision of the requested services
  • for correctly identifying users that request personalized services
  • for statistical studies of the users to design improvements in the services provided
  • to perform basic administrative tasks
  • and to keep you informed by email or by any other means, news, products and services related to plantophile.com

If you do not want us to make this treatment of your personal data, please inform us through our email or mailing address in the above. Any registered user can at any time exercise the right to access, rectify and, where necessary, cancel or oppose the processing of personal data supplied by the means stated above.

Floriette is committed to fulfilling its obligation of secrecy of personal data and its duty to treat as confidential, and assumes, for this purpose, measures of technical, organizational and security measures to prevent alteration, loss, treatment or unauthorized access, in accordance with current regulations of data protection and other applicable legislation.

Information about your credit card
To ensure your safety, Floriette not store any data on your credit card. At the time of processing your order, your card details will be transmitted, with the sole purpose of making payment for your order, to the financial institution selected by Floriette. Your information is encrypted and transmitted in accordance with the latest safety standards.

Sales terms

Terms of Sale
We ask that you carefully read these Terms before confirming your payment for the order. Floriette not retain a copy of these terms linked to each purchase, so you are advised to keep a copy of the same on every purchase.

Whether you make an order in Floriette is equivalent to the full and complete acceptance of prices, the description of the products on sale and conditions of sale, which will be the only applicable to the contract thus concluded.

You agree to use the website to make inquiries or orders legally valid. You also undertake to provide us with a true and correct e-mail address, mailing address and / or other contact details, claiming to know that we can use this information to contact you if necessary in accordance with our policy Privacy. If you do not provide correct all the information we need, we cannot complete your order successfully. You can identify errors in the data provided in the emails we send you confirmation and, if necessary, correct them via Customer Service email info@plantophile.com.

By placing an order through plantophile.com you warrant that you are fully authorized to use the corresponding credit or debit card, if you choose this method of payment.

To order, follow the online purchasing process to payment. After completing the above process, you will receive an email acknowledging receipt of your order (the “Order Confirmation”).

The items offered through this website are available in worldwide.

Floriette undertakes to deliver the goods in perfect condition in the delivery address you indicate on the order form. You can request delivery of the articles, at another address and other person other than the undersigned the order. In order to optimize the delivery, we appreciate that indicates a direction in which the order can be delivered within the normal working hours. Also can be your job address. We ship by courier companies (usually TNT or Fedex). The delivery times are from 9 am to 6 pm. You can view the sections delivery times and shipping costs for more information.

In case of absence of the recipient at the time of delivery, the carrier should leave a notice indicating how to proceed to arrange a new delivery. If it weren’t possible, the carrier will try to contact you by phone. It will attempt to deliver the package up to 3 attempts, if not possible in any of the three times, the package will be delivered to the shipper, and the purchaser should return to take over the new expenses arising from such incident.

Floriette reserves the right to vary the type of shipping and transport company which is made provided that the change is not detrimental to the client manifest. The freight shipments resulting from items purchased will be reflected in the final moment of purchase and will depend on the destination. For the purposes of these Conditions, be deemed to have “delivery” or he / the product / s have been “delivered / s” at the time of signing the receipt thereof in the agreed delivery address.

While we do our best to process all orders always, there may be exceptional circumstances which could prevent us to process an order after we have sent the Order Confirmation. In this case, proceed to the refund of the amount paid by you.

Product recall
We reserve the right to withdraw any products from our website at any time and / or remove or edit any materials or content. We will not be liable to you or to any third party because of our withdrawing any product from our website plantophile.com.

The product prices are those published in plantophile.com. The price must be paid in full at time of purchase. Floriette reserves the right to modify at any time the sales prices listed in plantophile.com, but items will be charged based on the rates at the time the order.